Support

We're here to help! If you're experiencing any issues with Multix VPN or have questions about our service, please don't hesitate to reach out.

Contact Support

For the fastest response, contact us via email:

Email: yanovskyi5mm@icloud.com

How to Get Help

📱 From the App

If something doesn't work, contact support directly from the app:

  1. Open Multix VPN app
  2. Go to Settings → Support
  3. The app will automatically attach app information
  4. Describe your issue and send

📧 Via Email

When contacting support via email, please include:

  • Your device model and iOS version
  • App version (found in Settings)
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots if applicable

Common Issues

Connection Problems

  • Check your internet connection
  • Try switching to a different server
  • Restart the app
  • Check if VPN is allowed on your network

Subscription Issues

  • Verify subscription status in Apple ID settings
  • Check payment method
  • Ensure subscription hasn't expired
  • Restore purchases if needed

Performance Issues

  • Try connecting to a server closer to your location
  • Check your internet speed
  • Close other apps using bandwidth
  • Restart your device

Response Time

We aim to respond to all support requests within 24-48 hours. For urgent issues, please mark your email as urgent.

Feedback

We value your feedback! If you have suggestions for improving Multix VPN, please let us know at yanovskyi5mm@icloud.com