Privacy Policy

Effective Date: 20.02.2026

1. Introduction

This Privacy Policy describes how Multix VPN ("Company", "we", "our", or "us") handles information when you use our mobile application and VPN services (the "Service").

We are committed to protecting user privacy and operating under a strict no-logs policy.

By using the Service, you agree to this Privacy Policy.

2. Privacy & Security

Multix VPN encrypts internet traffic between your device and our VPN servers using industry-standard encryption protocols.

However:

  • The VPN does not make you anonymous.
  • The Service cannot fully protect you from tracking outside the VPN tunnel, including:
    • Cookies
    • Logged-in accounts
    • Browser fingerprinting
    • Third-party tracking technologies

Users are responsible for understanding the limitations of VPN technology.

3. Information We Do NOT Collect (No-Logs Policy)

Multix VPN operates under a strict no-logs policy.

We do NOT collect, monitor, store, or share:

  • Browsing history
  • Traffic content
  • DNS queries
  • User IP address logs
  • Connection timestamps
  • Session duration
  • Bandwidth usage
  • Destination websites
  • Any personally identifiable browsing data

We do not track your online activity while connected to Multix VPN.

4. Minimal Technical Information

We may process limited, non-identifiable technical information strictly necessary to operate and improve the Service, such as:

  • App version
  • General device type
  • Operating system version
  • Crash diagnostics

This information is used solely to:

  • Improve performance
  • Fix bugs
  • Maintain service stability

It cannot be used to identify individual users or monitor activity.

5. Service Limitations

No VPN or online service can guarantee:

  • 100% uptime
  • Specific connection speeds
  • Continuous access to every website or application

Some networks, internet providers, or regions may restrict or block VPN usage.

Server availability and performance may vary depending on technical and network conditions.

6. Fair Use

You agree NOT to use Multix VPN for:

  • Illegal content or unlawful activities
  • Harassment or abuse
  • Malware distribution
  • Fraud or scams
  • Copyright infringement
  • Unauthorized access to systems or networks

You are solely responsible for complying with applicable laws and the terms of the services you access while using the VPN.

7. Subscription

Certain features of Multix VPN require an active subscription.

  • Subscriptions are processed through Apple's in-app purchase system.
  • You can manage or cancel your subscription through your Apple ID account settings.
  • Subscriptions renew automatically unless canceled before the end of the billing period.
  • If a subscription expires, premium servers or features may become unavailable.
  • We do not collect or store payment information.

8. Third-Party Infrastructure

The Service operates using third-party hosting providers and data centers.

While we carefully select infrastructure providers, we are not responsible for outages or interruptions caused by third-party services.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

When changes are made, the "Effective Date" will be updated accordingly.

Continued use of the Service after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact:

Email: yanovskyi5mm@icloud.com